Accessibility

Getty is committed to accessibility and usability of its website, the GettyGuide App, all digital services, and other digital content. We are continually working to implement W3C Best Practices and Web Content Accessibility Guidelines (WCAG) that make all of these services accessible to all people with disabilities. Our efforts to create an optimally accessible digital experience are ongoing.

If you have specific questions or concerns about the accessibility of a particular page or service, or to report a website accessibility issue, please contact us via accessibility@getty.edu.

The Getty Center is ADA accessible to all visitors.

Service Animals

Service animals, such as guide dogs for the blind, are welcome at the Getty. Pets and emotional support animals are not allowed.

Seating and Resting Areas

Indoor and outdoor seating is offered throughout the site, including at the:

• Lower Tram Station
• Upper Tram Station
• Museum Entrance Hall
• Museum Courtyard
• Central Garden
• Galleries
• Family Restroom in the Museums South Pavilion

Accessible Parking

Accessible parking spaces are located on the entry level of the Main Parking Structure. They are available on a first come, first served basis.

Get Help Making a Reservation

For help reserving a time to visit, please contact Visitor Services at (310) 440-7300, or via email at visitorservices@getty.edu.

For Visitors with Blindness or Partial Sight

Visual Descriptions Audio Tour

Available on the free GettyGuide app, a visual descriptions audio tour offers detailed descriptions of selected works on display at the Center.

Indoor Lighting

Lighting may be dimmed in galleries that contain photographs, manuscripts, and drawings to protect the art.

For Visitors Who Are Deaf or Hard of Hearing

ASL Interpretation

To request ASL interpretation, please email visitorservices@getty.edu with your name and arrival date and time. It is recommended to submit the request at least two weeks in advance.

Assistive Listening Devices

Free assistive listening devices (ALDs) are available for most tours.

Induction Neck Loops

Free induction neck loops (for live performances in an auditorium, etc.), which work with hearing aids that have a T coil switch, are available at most event venues.

Infrared Sound Enhancement

The Harold M. Williams Auditorium and the Museum Lecture Hall are equipped with infrared sound enhancement systems.

Text Transcriptions of Audio Tours

Text transcriptions of audio tours are available on the free GettyGuide app.

For Visitors Using Mobility Aids

Tram

The tram from the Getty Center parking structure to the top of the hill is accessible for visitors using wheelchairs. If using a wheelchair, please board in an end car. To reach the tram, take the elevator in the parking structure up to level T1, after you pass through security. The tram station is approximately 20 level feet from the elevator doors.

Standard Wheelchairs

Wheelchairs are available for free rental on a first come, first served basis at the Lower Tram Station above the parking structure and at the Coat Check Room in the Museum Entrance Hall.

Wheelchair Seating

Front and rear row seating for people using wheelchairs is available in the Harold M. Williams Auditorium and the Museum Lecture Hall Visitor Services staff will be available to assist you.

Accessible Facilities

All public restrooms have accessible facilities. A family restroom, located in the Museum South Pavilion, includes private facilities for assisting a companion.

Elevators

Elevators are available throughout the site, including:

• In the Parking Structure
• From the Tram Arrival Plaza to the Museum Plaza level (approximately 60 level feet from the Museum Entrance Hall)
• From the Museum Entrance Hall to the second floor of the North Pavilion
• From the Museum Courtyard to the Central Garden and the Exhibitions Pavilion
• In the Museum Pavilions
• In the GRI Library Area

The Getty Villa Museum is ADA accessible to all visitors.

Service Animals

Service animals, such as guide dogs for the blind, are welcome at the Getty. Pets and emotional support animals are not allowed.

Seating and Resting Areas

Indoor and outdoor seating is offered throughout the site, including at the:

• Entry Pavilion
• Museum hallways
• Some galleries
• Outer Peristyle
• Inner Peristyle
• Herb Garden
• Outdoor Classical Theater

Accessible Parking

Accessible parking spaces are located in both Central and South garages and are available on a first come, first served basis. Staff can direct you to the closest parking available.

Get Help Making a Reservation

For help with reserving a time to visit, please contact Visitor Services at (310) 440-7300, or via e-mail at visitorservices@getty.edu.

For Visitors with Blindness or Partial Sight

Visual Descriptions Audio Tour

Available on the free GettyGuide app, a visual descriptions audio tour offers detailed descriptions of selected works on display at the Villa.

Indoor Lighting

Lighting may be dimmed in galleries that contain photographs or drawings to protect the art.

For Visitors Who Are Deaf or Hard of Hearing

Assistive Listening Devices

Free assistive listening devices (ALDs) are available for all tours and for the Orientation Theater and Villa Auditorium. Each ALD has an ear-piece and a clip that can be attached to clothing.

Induction Neck Loops

Free induction neck loops (for live performances in an auditorium, etc.), which work with hearing aids that have a T coil switch, are available at the Coat Check inside the Museum entrance as well as at most event venues.

Infrared Sound Enhancement

The Villa Auditorium is equipped with infrared sound enhancement systems.

Open Captioning

Open captioning in English accompanies the introductory film shown in the Orientation Theater.

Text Transcriptions of Audio Tours

Text transcriptions of audio tours are available on the free GettyGuide app.

For Visitors Using Mobility Aids

Standard Wheelchairs

Wheelchairs are available for free rental on a first come, first served basis in the Entry Pavilion and also at the Coat Check in the Atrium.

Wheelchair Seating

Front and rear row wheelchair seating is available at events in the Auditorium and the Outdoor Classical Theater for visitors using wheelchairs and for their companions. Visitor Services staff will be available to assist you.

Accessible Facilities

All public restrooms have accessible facilities. Family restrooms include private facilities for assisting a companion and are located next to the Museum Store and at the tour bus drop off area.

Our efforts are ongoing and if you have specific questions about accessibility, please contact us via accessibility@getty.edu.
For accessibility assistance, please contact visitor services at (310) 440-7300 or visitorservices@getty.edu.