System Monitoring and Maintenance
 

Monitoring and maintenance of the system began immediately after full deployment of MEGA—Jordan.

The system developers are providing ongoing system monitoring and maintenance support for a period of two years following system deployment. This is including review of system performance, technical issue resolution, and additional training if necessary.

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The intent of the system monitoring and maintenance period is to provide DoA system administrators with access to reliable technical experts during the transition period, who can assist them as they become familiar with the day-to-day system monitoring and maintenance tasks.

System monitoring support is being provided primarily remotely, with access to the system at the DoA via a VPN (virtual private network) connection. This allows development staff to review and resolve errors in all system components. The VPN connection also offers an opportunity to periodically review the state of the system, provide basic database administration support (if required), and ensure that appropriate data back-ups are functioning as expected. It also includes periodic on-site system support from local technicians, estimated at one day per month during this two-year period.

Last updated: June 2012

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