The Getty Digital Help Desk provides technical support to employees, contractors, scholars, and interns of the J Paul Getty Trust and its four programs: the J. Paul Getty Museum, the Getty Research Institute, the Getty Conservation Institute, and the Getty Foundation.

If you are having issues logging into Getty OneID Simple Sign on, please contact the Getty Digital Help Desk for assistance:

From Getty Offices: ext. 1199
Toll Free in the US: (888) 440-1199
Direct Dial: (310)440-1199 (for local or international use)
e-Mail: GettyDigitalHelp@getty.edu

The Getty Digital Help Desk is closed on days when both the Getty Center and the Villa are closed, including January 1 and December 25 (Christmas Day).

After Hours
If you leave us a voice mail or send us an e-mail after hours, we will get back to you the next morning within 30 minutes of the time we open. For critically urgent issues, you can page Getty Digital by leaving an urgent voice mail.