Frequently Asked Questions
How can I purchase tickets to a The Heal performance?
Tickets for The Heal are available beginning July 1, 2019, at 9:00 a.m.
Is there a limit on the number of tickets I can buy?
Do you have group sales?
Yes. For groups of 15 or more, please call (310) 440-7300.
If tickets are sold out, will there be a waiting list?
No. However, we encourage you to check back about one week before a performance, as seats may become available.
Can I bring my child to a The Heal performance?
This production is recommended for persons 13 years and older.
Do I need a separate parking reservation for the performance?
No. Separate parking reservations are not necessary. Your ticket also serves as your parking reservation. Parking is $10 after 6:00 p.m.
How early can I arrive?
Due to City of Los Angeles regulations, there is no admittance to the site between 5:00 and 6:00 p.m.
Is there assigned seating?
No. Tickets are all general-admission seating, which is available on a first-come, first-served basis beginning at 7:15 p.m.
Will a seat cushion be provided?
Yes, each seat is outfitted with a cushion that has a back.
Can I bring my own seat cushion?
No, portable stadium chairs are not permitted due to space limitations.
How long is the performance?
Approximately 90 minutes with no intermission.
Can I get something to eat before the performance?
Yes, we offer several dining options. Gourmet to-go appetizers, salads, entrees, and desserts are available before every performance. On Thursdays, the Nectar of the Gods Sunset Celebration offers a selection of light hors d'oeuvres, wine, and beer. Our three course Prix Fixe dinner with optional wine pairing is served on Friday and Saturday evenings. All dining concludes at 7:45 p.m. in advance of the performance. Please visit our dining options page to learn more.
Can I eat in my seat?
Yes. You are allowed to bring food and drink to your seat in the Barbara and Lawrence Fleischman Theater.
Can I bring my own food and drink?
No. Visitors are not permitted to enter the site with their own food, beverages, or alcohol. However, food, wine, beer, and nonalcoholic beverages are available for purchase on-site. All bags may be subject to security inspection, and backpacks and bags larger than 11 x 17 x 8 inches must be checked at the coat check in the Entry Pavilion.
Will there be heaters? Can I bring my own blanket?
There are no heaters in the outdoor Barbara and Lawrence Fleischman Theater. We encourage visitors to bring a warm sweater or a blanket.
Can I come to the Museum earlier in the day?
Yes. However, you must have a separate general admission ticket to the Getty Villa, which is subject to availability. Please note that galleries are closed between 5:00 and 6:00 p.m., however the Entry Pavilion will remain open. Check ticket availability online or by phone at (310) 440-7300.
Will the galleries be open?
Yes. Most of the galleries will be open. Visitors are encouraged to explore the galleries before the performance, between 6:00 and 7:45 p.m.
Will you have assisted-listening devices available?
Yes, assisted-listening devices are available upon request. Please ask an usher for one before you select a seat.
Are performances wheelchair accessible?
Yes. The Getty Villa site is ADA compliant and is wheelchair accessible. Front- and rear-row seating is available for visitors using wheelchairs and for their companions. Please arrive early to reach this area before the performance begins. Visitor Services staff will be available to assist you.
Are pets allowed at the Getty Villa?
No. Pets are not allowed anywhere on the Getty Villa site, including the parking structure. Service animals, such as guide dogs for the blind, are permitted.
If I purchased tickets, but cannot make it, can I get a refund?
No. Unfortunately, there are no refunds once tickets have been purchased.
How to Get Here
The Getty Villa is located at 17985 Pacific Coast Highway in Malibu, California, approximately 25 miles west of downtown Los Angeles. See Hours, Directions, Parking for directions and parking information.