The J. Paul Getty Trust Home

Video and Audio Help

The Getty Web site provides streaming videos and audio in a RealPlayer format (version G2, 7, or 8).

Download the free player at the RealNetworks Web site.
RealNetworks Customer Support
RealNetworks Firewall Support
RealPlayer "Troubleshooting 'Cannot Connect to Server' Errors" page
RealPlayer "Why do I receive 'Missing Plug-in' errors?" page

Streaming video requires a constantly open channel from our servers to your machine, and network congestion can cause video disruptions. If you still have trouble, contact your Internet service provider for more information about your connection to the Internet.

Printing Help

Having trouble printing? Try the options below, or check the instructions for your printer.

Problem: The text is too small to read.

From the "File" menu, select "Page Setup." If the "Print To Fit Page" option is selected, unselect it.

Problem: The right side of the page is cut off.

Choose the "Printer-friendly version" link, available at the bottom of each page of this Web site. If the page is still cut off when printing, try the following options.

Windows

Option 1—Set Margins
From the "File" menu select "Page Setup." If your printer allows small margins, change left and right margin settings to ".5 inches" or "1 centimeter."

Option 2—Set Percentage
From the "File" menu select "Print" and look for an option to print at a percentage of normal size. You may have to click on additional tabs or buttons to find this option. Change the percentage from 100% to 80%. If the problem persists, change the percentage to a lower number. This option is not available for all printers.

Option 3—Set to Landscape
From the "File" menu select "Print" and look for an option to change page orientation from "Portrait" to "Landscape." You may have to click on additional tabs or buttons to find this option. Select "Landscape."

Macintosh

Option 1—Set Margins
From the "File" menu select "Page Setup" and find the margins settings. You may have to click on additional tabs or buttons to find this option. If your printer allows small margins, change your left and right margin settings to ".5 inches" or "1 centimeter."

Option 2—Set Percentage
From the "File" menu select "Page Setup" and look for an option to print at a percentage of normal size. You may have to click on additional tabs or buttons to find this option. Change the percentage from 100% to 80%. If the problem persists, change the percentage to a lower number. This option is not available for all printers.

Option 3—Set to Landscape
From the "File" menu select "Page Setup" and look for an option to change page orientation from "Portrait" to "Landscape." You may have to click on additional tabs or buttons to find this option. Select "Landscape."