Now here is a gem courtesy of John Crowe:
"Bill Lambert, former Procter & Gamble executive, relates the following: "For
years, capable workers on the P&G factory lines didn't do what managers
wanted them to do. Pushing harder and exerting more control didn't work. We only
started to make progress when we recognized that that all workers want to work
productively and contribute to the success of the enterprise. If we created
systems that allowed this participation, then 'dumb workers' became incredibly
creative, smart, and productive. Later, as a school board member, I listened to
teachers talk about underachieving students, and recalled how P&G managers
used to discuss our underachieving workers."
p. 514 Senge, P., Cambron-McCabe, N., Lucas, T., Smith, B., Dutton, J., &
Kliener, A. (2000). Schools That Learn. New York: Doubleday."